During this unprecedented event, CollegeCounts is committed to continuing to provide the high level of service you have come to expect. Here are some important reminders for accessing and managing your CollegeCounts account:

Your Account

  • We are open to serve you
  • Sign up for online access
    • Online access can provide the most effective and efficient processing of transactions
    • Online access allows you to view and transact on your account online 24/7
    • To activate online access:
      • Click on “Login” in the upper, right corner of this page and select “Current Investor Login”
      • Click “Sign up for access” and follow the easy online steps
      • Important: Once in your account, sign up for e-Statements and e-Delivery
  • Our Customer Care Center remains open for your questions
    • We stand ready to serve. Should you experience a longer wait time we apologize for any inconvenience.  Thank you for your understanding.
    • Please note some national carriers have and may experience intermittent delays.
  • Contacting Us
    • Click on “Contact” in the upper, right corner and select the contact method most convenient for you
  • Scams
    • A tip for account holders during this time is to watch out for scams, including suspicious emails or text messages.
    • CollegeCounts will never ask you for your log in credentials in an email or text message.
    • If you receive a suspicious email or text message, don’t respond or click on any links/attachments. 



Recontribution of Refunded Amounts – If a student receives a refund of qualified education expenses that were treated as paid by a 529 distribution, the student can recontribute these amounts into any 529 for which they are the beneficiary within 60 days after the date of the refund to avoid the need to figure the taxable part of the 529 distribution.  (Source: IRS 2019 Publication 970)



What is Happening in the Markets?

As history has shown, market downturns are normal and while unsettling, they tend to be short lived.  The widespread impact of the coronavirus is dramatically impacting our daily lives and the markets. Broad economic uncertainty returned with a vengeance as the coronavirus continued its spread to Europe and the U.S. and an oil price war began between Saudi Arabia and Russia. Markets around the world have seen significant declines as investors are selling off riskier assets like stocks and looking for safe-haven assets such as treasuries and gold.  The energy sector in particular has been a large drag on the market and volatility has been at extraordinary levels.

Efforts to slow the spread of the virus in the US and globally will have a negative impact on economic growth. Social distancing and other containment strategies are expanding and the negative impact on economic activity will likely grow as the approach becomes stricter and lasts longer than originally anticipated.

Central banks have stepped in across the globe to provide support and stimulus while governments are processing fiscal stimulus to accompany the monetary support. The last several weeks have also seen the Fed take extraordinary action to facilitate liquidity in the capital markets.

What Should Investors Do?

In light of current market conditions, account owners should continue to periodically assess their investment choices with their time horizon, risk tolerance and investment objectives in mind. Investors should keep in mind that market downturns happen, be thoughtful and steady when making investment decisions.  Market timing, i.e. buying and selling investments based on what you believe the markets will do next, tends to be risky and is not a recommended investment strategy. Instead, investors do best when holding a diversified portfolio, investing steadily and adhering to a long-term plan.



Our thoughts are with those adversely affected by the Coronavirus. Keeping both our associates, and the general public as safe as possible is one of our highest concerns right now, while still making sure your information is secure.

For more details about COVID-19, please visit the Centers for Disease Control and Prevention.